The Synaro method
Synaro combines designed Personas, structured scenarios, skill-based evaluation and practical feedback to make conversation practice measurable.
Built around real conversation skills
Synaro is structured around what the user needs to improve: clarity, relevance, control, empathy, objection handling and next-step discipline.
Clear response
Whether the user explains ideas simply, without vague or overloaded answers.
Relevant answer
Whether the user responds to the actual blocker, question or situation.
Conversation control
Whether the user keeps the dialogue focused and moves it toward a useful step.
Repeatable growth
Whether feedback leads to the next drill instead of staying as a one-time comment.
Personas are designed, tuned and calibrated
Each Persona can be built with a role, behavior pattern, knowledge boundary, difficulty level and evaluation rules. The goal is controlled practice, not random conversation.
Role
Who the Persona represents: prospect, client, candidate, manager, coach or reviewer.
Behavior
How the Persona reacts: skeptical, rushed, emotional, careful, direct, resistant or curious.
Difficulty
How hard the conversation should be, from easy practice to strong pushback.
Evaluation rules
What the system should watch for when scoring answers and suggesting improvements.
Handle a price objection after discovery
Needs to clarify the price concern before arguing value.
Compares Synaro with internal training and worries about ROI.
The buyer is not against the product, but fears weak adoption.
The user agrees a concrete follow-up instead of ending vaguely.
A scenario is more than a topic
A useful training scenario contains context, roles, constraints, hidden blockers, expected skills and success criteria. This helps Synaro keep practice focused and feedback practical.
Feedback is tied to observable behavior
The evaluation layer should help users understand what happened in the conversation and what to practice next.
Clarity
Was the answer understandable?
Relevance
Did the user address the real issue?
Control
Did the conversation move forward?
Empathy
Was the other side acknowledged?
Question quality
Did the user ask useful questions?
Next step
Did the session end with action?
Improvement should be visible over time
One session is useful. Repeated sessions become much stronger when Synaro can show trends, weak spots and recommended next drills.
Objection handling · last 8 sessions
Missing next step after objection
Price objection · hard Persona
Clarifying questions improved
Connect Synaro to your workflow
For teams and enterprise use, Synaro can be adapted around existing tools, reporting needs and internal training processes.
CRM integrations
Connect training or review results with customer records, manager activity and sales workflows.
LMS / HR systems
Use Synaro as part of onboarding, training, employee development or internal certification.
Call recordings
Review real calls, transcripts and quality signals when teams already store conversations.
API access
Send sessions, users, results and reports between Synaro and internal systems.
Custom dashboards
Build manager views around the metrics, roles and skill signals that matter to a team.
Private setup
For organizations that need dedicated configuration, permissions or a more controlled deployment model.
A practical methodology behind Personas and feedback
Synaro Lab is the internal approach for designing Personas, building scenarios, calibrating difficulty, evaluating skills and turning feedback into repeated improvement.
Design
Persona role, scenario context, behavior pattern and success criteria.
Calibrate
Difficulty, tone, resistance level and expected conversation dynamics.
Evaluate
Skill scoring, conversation review, transcript signals and feedback notes.
Improve
Next drills, repeated practice, trend tracking and manager visibility.
The method works at different levels
The same core structure can support one person practicing alone, a team lead tracking growth, or a company adapting Synaro to its internal process.
Individual practice
Users train personal skills, repeat difficult scenarios and review feedback after each session.
Team training
Managers assign scenarios, monitor progress and identify repeated weak spots across users.
Enterprise setup
Custom Personas, integrations, reporting, permissions and private setup can be discussed by request.
Want Synaro adapted to your process?
Talk to us about custom Personas, integrations, dashboards, team training flows or private setup for your organization.