Understand what keeps
repeating across calls
Turn completed reviews into trends, coaching priorities, team progress, and clear decisions about what to practice next.
Assign Objection Coaching and repeat with two harder Personas.
Analytics that points to action
The page should not be a pile of charts. It should answer what is improving, what is stuck, and what to train next.
Skill trends
See how scores and skill signals move across reviewed calls and practice sessions.
Recurring issues
Find repeated weak points: objections, discovery gaps, weak closing, pauses, and script drift.
Team progress
Compare users, groups, review volume, improvement speed, and coaching completion.
Next priorities
Turn analytics into recommended Personas, Coaching topics, Tracks, and manager actions.
From reviews to coaching decisions
Analytics becomes useful when it connects past calls with the next training step.
Collect reviews
Every uploaded call and practice session adds skill signals, scores, weak points, and notes to the analytics layer.
Find the pattern
Synaro groups repeated problems and shows whether they belong to one user, team, scenario, or skill area.
Act on it
Open a suggested Track, assign Coaching, repeat a Persona, or monitor progress after the next round of calls.
What users can track
inside Analytics
Analytics should make progress visible and help managers decide what deserves attention first.
Score dynamics
Average score, trend by week, review volume, improvement speed, and score distribution.
Filters and segments
Filter by user, team, date, call type, Persona, Track, review result, or weak point.
Coaching priorities
See which skills need training first and which users need the most support.
Training impact
Compare results before and after Coaching or Tracks to see what actually changed.
Open analytics when reviews start coming in
Create an account and go directly to Review Analytics. Use it to see repeated mistakes, team progress, and which practice step should come next.
